The Problem

Wouldn't you like to add another level of customer service to enhance your product, assure user loyalty and see that customer needs are met, the first time, every time? You've spent money, LOTS of money to make sure that the answers to everyday customer service questions are readily available on your website, but day after day the same thing happens - customers email you with the same questions.

It's not that the information isn't there, it's often that the customer would simply rather interact with you directly and an automated reply with a list of Frequently Asked Questions that might contain the relevant information just isn't good enough, not for your customers. Now there's a way to issue a personal response to each and every customer query and do it in half the time!

The Solution

SupportByEmail.com can appreciably cut the time you spend dealing with customer questions. It enables you to maintain a personal service easily and inexpensively whilst still maintaining that all important personal customer relationship. How? SupportByEmail.com aids you in building a powerful, fluid knowledge base of common questions specific to your business and by scanning your email as it arrives the SupportByEmail.com mailbox manager can suggest the most likely responses to each message.

Suggestions are based on keywords which you can define yourself so the system is accurate within the scope of your business. Additionally, rather than sending an answer to your customer automatically, you'll have the chance to select the most suitable reply and then read and amend the message to ensure that the answer your customer receives is 100% relevant to their question. Each time, every time.

Getting Started is Simple

Because SupportByEmail.com has all the features you need from an email service, you can begin using it right away even before your knowledge base is built. As you reply to questions and construct responses that may be used again in future, simply indicate that the message should be stored as a potential answer and add it to your knowledge base later. The SupportByEmail.com manager helps you set up your knowledge base as you're creating today's list of Customer responses and most importantly helps you to organize today's answers into something you can use tomorrow.

SupportByEmail.com has a pricing structure that enables you to pay for only the results you get, using the service won't cost you a thing until your knowledge base is set up and starting to answer questions for you. Sign up now for a free trial account and see how to take your customer service to the next level and save time doing it!