Tutorial / Adding new email addresses

1. Understanding email addresses
2. Adding an address from the domain library
3. Using your own domain for email

When you register the first email address that is set up for you is your company keyword followed by @supportbyemail.com so that you can evaluate the system straight away and start using it without any delay if you wish to. However you may wish to use a different email address for your support mail, or have a few different email addresses to indicate messages for different areas of your business.

SupportByEmail.com allows several email addresses to be attached to your account, either using domains that are part of the SupportByEmail.com system or using an address under your own domain name.

SupportByEmail.com owns a selection of generic domain names that you can use to create a new email address. A good choice of email address is to use your company or web site name or a related word with one of these domain names. For instance, lightwood@customer-hotline.net.

To add a new email address, click the Manage emails link in the menu on the left. You will see a list of your current email addresses at the top of the screen with a button next to each so you can choose the default From: address to use when you send messages.

Underneath is a form to enter your choice of new email address. Enter the first part of the address, select your chosen domain and press Add address to add the email address. The email address is available for you to use instantly.

Please note that there is a small charge for each additional email address you use, and the current rate is shown on the Prices page and at the bottom of the Manage emails page. Charges for new email addresses will be added to the bill you receive at the start of your next billing cycle.

SupportByEmail.com can be configured to accept email addressed to an address at your own domain, such as support@yoursite.com and deliver it to your mailbox. To do this, you must set up a forwarding address under your domain to relay email to a SupportByEmail.com email address using one of the library addresses.

You should also contact support@supportbyemail.com to have this facility activated for you otherwise you risk emails being lost. Full guidance on setting this up will be given when you contact us.

Next: Managing your systems

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