Tutorial / Getting Started

1. Registering for the free trial
2. The significance of your company keyword
3. Logging in to your account
4. Changing your password
5. Logging out

To register a new account, click the Sign Up button in the menu of the left of the screen.

You will be asked to complete a simple, three part form giving information about your business and web site, your contact information and to choose a keyword which will be used to refer to your account. The company keyword is explained in more detail below.

The currency selector at the top of the page will show either UK Pounds or US Dollars depending on your location. If this has detected your currency incorrectly, or you just want to be billed in the other currency, click the appropriate currency symbol.

Note: You are not billed anything at this stage. The currency choice is used later on if you decide to activate your account.

To complete the registration process, you must tick the checkbox to indicate that you agree to the Terms and Conditions of use for SupportByEmail.com. To view the Terms and Conditions, click the link on the sign up form.

Choose your company keyword carefully, as this cannot be altered once you have entered it. Your choice of keyword determines the first email address that is assigned to your account, and this email address is available instantly after signup for you to use in the online demo.

If, for example, you chose the company keyword lightwood your email address would be lightwood@supportbyemail.com. Other email addresses can be added to your account, and this is covered later in the tutorial.

You will also need to include your company keyword whenever you contact us about your account, and when you log in to the system which is covered below.

After you register a new account you will be automatically logged in to the system, but on your next visit you will have to login by entering your company keyword, username and password. The form is available from the home page or by clicking the Login button in the menu on the left.

Your login details are sent to you by email, to the address you gave when your registered, immediately after you sign up. Initially the only username for your account will be admin, and the password is set automatically to a random collection of letters and numbers. You will probably want to change your password to something more memorable.

If you ever forget your password, you can have it sent to you by email from the Login page by entering your company keyword and username in the section titled "Lost your password?". When you press the Send password button, your password will be emailled to you.

When you are logged in to the system, click the Change password button in the menu on the left to change your password. For security you will have to enter your old password one last time, and then enter your new password twice to ensure you type it correctly.

As soon as you press the Change password button your password will be changed.

When you have finished working with SupportByEmail.com, simply press the Logout button on the menu on the left to logout. For security you should always logout when you have completed your session.

Next: Sending and receiving email

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